{"id":86158,"title":"Infra-SAN and Network Engineer","company":"Leonardocompany","city":"DE - Oberpfaffenhofen - GSOC","region":null,"location":"DE - Oberpfaffenhofen - GSOC","work_model":"hybrid","employment_type":"full_time","employment":["full_time"],"roles":["it_ops"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2026-10-13T00:43:23.165412+00:00","tools":[],"seniority":"unknown","years_experience_min":null,"german_requirement":"not_mentioned","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.4,"method":"rules","language_badge":"Not stated","language_evidence":null,"requirements_snippet":null,"url":"https://leonardocompany.wd3.myworkdayjobs.com/LeonardoCareerSite/job/DE---Oberpfaffenhofen---GSOC/Infra-SAN-and-Network-Engineer_R0034017","source":"workday","agency":null,"description_text":"Job Description:\nMission:\n\nRestores availability and normal service levels, in accordance with the defined SLA, in the event of an incident\n\nActivities:\n\nAnalyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA\n\nPerforms a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error\nPerforms a second level diagnosis if necessary with the possible involvement of external suppliers\nIdentifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved\nVerifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures\nManages Major Incidents with a dedicated process\nMonitors incidents managed in compliance with SLA\n\nProactively identifies any problems\nRecords, categorises and prioritises problems\nAnalyses the problem to identify a root cause or at least a workaround\nIdentifies interventions for the resolution of the causes of the problem\nPerforms a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes\nMonitors the planned interventions and verifies their effectiveness in solving the problem\nUpdates the Known Error Database\nPrepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)\n\nSeniority:\nExpert\nPrimary Location:\nDE - Oberpfaffenhofen - GSOC\nContract Type:\n\nHybrid Working:\nOnsite","responsibilities_text":"Mission:\nRestores availability and normal service levels, in accordance with the defined SLA, in the event of an incident\nActivities:\nAnalyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA\nPerforms a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error\nPerforms a second level diagnosis if necessary with the possible involvement of external suppliers\nIdentifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved\nVerifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures\nManages Major Incidents with a dedicated process\nMonitors incidents managed in compliance with SLA\nProactively identifies any problems\nRecords, categorises and prioritises problems\nAnalyses the problem to identify a root cause or at least a workaround\nIdentifies interventions for the resolution of the causes of the problem\nPerforms a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes\nMonitors the planned interventions and verifies their effectiveness in solving the problem\nUpdates the Known Error Database\nPrepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)\nSeniority:\nExpert\nPrimary Location:\nDE - Oberpfaffenhofen - GSOC\nContract Type:\nHybrid Working:\nOnsite","requirements_text":null,"status":"open","duplicate_of":null,"first_seen":"2026-11-04T00:44:35.619022+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":[],"posting_language":"en","evidence":[],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-8","english_badge":"English required","company_id":2349}