{"id":70681,"title":"(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)","company":"Heraeus Consulting & IT Solutions GmbH, HRdirekt","city":"Hanau","region":"Hessen","location":"63450 Hanau","work_model":"unknown","employment_type":"full_time","employment":["full_time"],"roles":["devops","erp","consulting"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2026-09-02T00:00:00+00:00","tools":["Dynamics 365"],"seniority":"senior","years_experience_min":5,"german_requirement":"not_mentioned","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.4,"method":"rules","language_badge":"Not stated","language_evidence":null,"requirements_snippet":"- Ideal for professionals with \\~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership. - Strong …","url":"https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1003641369-S","source":"bundesagentur","agency":null,"description_text":"**The following challenges await you:**\n\n- Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.\n- Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).\n- Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.\n- Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.\n- Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.\n- Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.\n\n**Your profile:**\n\n- Ideal for professionals with \\~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.\n- Strong understanding of customer processes (sales, service, marketing)\n- Experience with system integration and cross-module environments\n- Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)\n- Analytical mindset with the ability to translate business needs into scalable solutions\n- Strong communication skills and a collaborative working style\n\n**What we offer:**\n\n- **Attractive compensation** - strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance\n- **Additional financial benefits** - promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores\n- **Regulated working hours** - 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions\n- **Health & well-being** - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day","responsibilities_text":null,"requirements_text":"- Ideal for professionals with \\~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.\n- Strong understanding of customer processes (sales, service, marketing)\n- Experience with system integration and cross-module environments\n- Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)\n- Analytical mindset with the ability to translate business needs into scalable solutions\n- Strong communication skills and a collaborative working style","status":"open","duplicate_of":null,"first_seen":"2026-11-02T19:59:20.350581+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":["Dynamics 365"],"posting_language":"en","evidence":[],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-8","english_badge":"English required","company_id":null}