{"id":68516,"title":"Service Desk Technician (m/w/d)","company":"Gunzilla GmbH","city":"Frankfurt am Main","region":"Hessen","location":"60322 Frankfurt am Main","work_model":"unknown","employment_type":"full_time","employment":["full_time"],"roles":["it_ops"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2024-10-04T00:00:00+00:00","tools":["Blockchain","Linux","Azure"],"seniority":"unknown","years_experience_min":null,"german_requirement":"not_mentioned","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.4,"method":"rules","language_badge":"Not stated","language_evidence":null,"requirements_snippet":null,"url":"https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1000725694-S","source":"bundesagentur","agency":null,"description_text":"Service Desk technician. ABOUT GUNZILLA GAMES\n\nFounded in 2020, Gunzilla Games is the independent AAA video game developer and\n\npublisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain\n\nGUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan\n\nlocations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is\n\nhelmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to\n\ninnovate and push the limits of the games industry.We seek a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them.\n\nAn excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.\n\nResponsibilities\n\nServe as the first point of contact for customers seeking technical assistance over Slack, phone, or email\n\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\n\nDiagnosing issues with computer software, peripherals, and hardware.\n\nDetermine the best solution based on the issue and details provided by customers\n\nWalk the customer through the problem-solving process\n\nRedirect unresolved issues to the next level of support personnel\n\nProvide accurate information on IT products or services\n\nRecord events and problems and their resolution in logs\n\nFollow-up and update customer status and information\n\nProviding basic computer training\n\nPass on any feedback or suggestions by customers to the appropriate internal team\n\nIdentify and suggest possible improvements in procedures\n\nRequirements and skills\n\nProven experience as a service desk technician or other customer support role\n\nTech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks\n\nBase knowledge of the cloud-based environment (Microsoft Azure, Atlassian, etc…)\n\nGood understanding of computer systems, mobile devices, and other tech products\n\nAbility to diagnose and resolve basic technical issues\n\nHigh-level communication skills\n\nCustomer-oriented and cool-tempered\n\nBSc/BA in IT, Computer Science, or a relevant field\n\nPlease send your Application to: [entfernt]","responsibilities_text":"Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nDiagnosing issues with computer software, peripherals, and hardware.\nDetermine the best solution based on the issue and details provided by customers\nWalk the customer through the problem-solving process\nRedirect unresolved issues to the next level of support personnel\nProvide accurate information on IT products or services\nRecord events and problems and their resolution in logs\nFollow-up and update customer status and information\nProviding basic computer training\nPass on any feedback or suggestions by customers to the appropriate internal team\nIdentify and suggest possible improvements in procedures\nRequirements and skills\nProven experience as a service desk technician or other customer support role\nTech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks\nBase knowledge of the cloud-based environment (Microsoft Azure, Atlassian, etc…)\nGood understanding of computer systems, mobile devices, and other tech products\nAbility to diagnose and resolve basic technical issues\nHigh-level communication skills\nCustomer-oriented and cool-tempered\nBSc/BA in IT, Computer Science, or a relevant field\nPlease send your Application to: [entfernt]","requirements_text":null,"status":"open","duplicate_of":null,"first_seen":"2026-11-02T19:21:47.765901+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":["Blockchain","Linux","Azure"],"posting_language":"en","evidence":[],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-8","english_badge":"English required","company_id":null}