{"id":402734,"title":"IT / OT Onsite Support Technician (m/f/d)","company":"Hemmersbach GmbH & Co. KG","city":"Raubach","region":null,"location":"Raubach","work_model":"onsite","employment_type":"full_time","employment":["full_time"],"roles":["it_ops"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2026-10-08T00:00:00+00:00","tools":["Active Directory","ServiceNow"],"seniority":"unknown","years_experience_min":null,"german_requirement":"required","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.9,"method":"rules","language_badge":"German required","badge_key":"required","language_evidence":"Very good German knowledge and good English knowledge","requirements_snippet":null,"url":"https://www.hemmersbach.com/en/career/20281","source":"careersite","agency":null,"description_text":"Enthuse customers and provide best experience through best in class hardware, software and technical support services\n\n- Very good German knowledge and good English knowledge\n- Hands-on experience administering Windows 10/11 and good working knowledge of Microsoft 365 applications\n- Experience with Active Directory and user administration\n- Experience with hardware, asset management and printing technologies\n- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)\n- Familiarity with ITSM tools such as ServiceNow or Remedy\n- Exposure to manufacturing IT, production environments and OT operations\n- Working knowledge of Incident, Problem and Change Management processes\n\n- Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.\n\n- Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.\n\n- Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.\n\n- Provide first-line support for production workstations, MES environments and manufacturing systems.\n\n- Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.\n\n- Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.\n\n- Coordinate automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.\n\n- Ensure compliance with Client IT policies, procedures and safety requirements.","responsibilities_text":null,"requirements_text":null,"status":"open","duplicate_of":null,"first_seen":"2026-11-09T16:26:56.637480+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":["Active Directory","ServiceNow"],"posting_language":"en","evidence":[{"language":"german","requirement":"required","quote":"Very good German knowledge and good English knowledge","source":"rules"},{"language":"english","requirement":"required","quote":"Very good German knowledge and good English knowledge","source":"rules"}],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-9","english_badge":"English required","company_id":34212}