{"id":402731,"title":"Mitarbeiter IT Support Onsite - Part Time (m/w/d)","company":"Hemmersbach GmbH & Co. KG","city":"Berlin","region":"Berlin","location":"Berlin","work_model":"onsite","employment_type":"part_time","employment":["part_time"],"roles":["it_ops"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2026-11-09T00:00:00+00:00","tools":["Azure","ServiceNow"],"seniority":"unknown","years_experience_min":null,"german_requirement":"required","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.9,"method":"rules","language_badge":"German required","badge_key":"required","language_evidence":"Sehr gute Deutschkenntnisse und gute Englischkenntnisse","requirements_snippet":null,"url":"https://www.hemmersbach.com/en/career/20462","source":"careersite","agency":null,"description_text":"Enthuse customers and provide best experience through best in class hardware, software and technical support services\n\n- Abgeschlossene IT-Ausbildung, IT-Studium oder vergleichbare Qualifikation\n- Praktische Erfahrung mit Microsoft Intune, Azure und SCCM +AD\n- Gute ITIL-Kenntnisse; ITIL-Zertifizierung wünschenswert\n- Fundierte Kenntnisse in Microsoft 365 / Office 365\n- Sehr gute Deutschkenntnisse und gute Englischkenntnisse\n\n- Provide day to day local/remote desktop support\n\n- Aufnahme, Erfassung, Klassifizierung, Priorisierung und Weiterleitung von Incidents, Service Requests und Change Requests in ServiceNow\n\n- Koordination und Überwachung von Support-Tickets gemäß definierter Prozesse\n\n- Bearbeitung, Analyse und Lösung von IT-Tickets im 2nd-Level-Support\n\n- Enge Zusammenarbeit mit dem zentralen Support und weiteren IT-Teams\n\n- Unterstützung bei der Umsetzung standardisierter IT-Service-Management-Prozesse","responsibilities_text":null,"requirements_text":null,"status":"open","duplicate_of":null,"first_seen":"2026-11-09T16:26:56.637480+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":["Azure","ServiceNow"],"posting_language":"de","evidence":[{"language":"german","requirement":"required","quote":"Sehr gute Deutschkenntnisse und gute Englischkenntnisse","source":"rules"},{"language":"english","requirement":"required","quote":"Sehr gute Deutschkenntnisse und gute Englischkenntnisse","source":"rules"}],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-9","english_badge":"English required","company_id":34212}