{"id":133139,"title":"Service Engineer / Technical Customer Support (m/f/d) – Berlin – Televic Rail GmbH","company":"Televic Rail","city":"Berlin","region":"Berlin","location":"Berlin, Berlin, Germany","work_model":"onsite","employment_type":"full_time","employment":["full_time"],"roles":["it_ops"],"visa":"not_mentioned","relocation":"not_mentioned","posted_at":"2025-05-27T14:53:48+00:00","tools":["Agile","Jira","Confluence","SAP"],"seniority":"unknown","years_experience_min":null,"german_requirement":"required","german_level":"unspecified","english_requirement":"required","english_level":"unspecified","team_language":"unknown","confidence":0.9,"method":"rules","language_badge":"German required","language_evidence":"Fluent German and good English skills, both written and spoken","requirements_snippet":"A completed technical education, a degree in engineering or technical management, or a comparable qualification Willingness to travel (up to 25%) and no fear of flying – a driver’s license is available or in progress Technical …","url":"https://televic.recruitee.com/o/service-engineer-technische-kundenbetreuung-wmd-berlin-televic-rail-gmbh","source":"recruitee","agency":null,"description_text":"WE ARE GROWING: IN THE MARKET. AS A TEAM. THROUGH OUR CHALLENGES. GROW WITH US!\n\nAt Televic Rail, we have a clear mission: we develop and deliver innovative, reliable passenger information and communication systems for the global rail market.\nFor more than 40 years, we have been designing, manufacturing, programming and maintaining fully integrated hardware and software systems for rail applications – with passion and expertise.\nToday, our technology is deployed in more than 60,000 vehicles worldwide, with new installations added every day.\nInnovation, agility, customer focus and sustainability are the driving forces behind everything we do.\nBecome part of Televic Rail and actively help shape the future of passenger information.\nYour enthusiasm and expertise are key to inspiring our customers and making the rail industry even smarter.\n\nSERVICE ENGINEERING – Technical Expertise for Sustainable Solutions\n\nOur Service Engineering team, part of the Projects department, consists of two experienced colleagues who ensure that our technical solutions continue to perform reliably in the field over the long term.\nThey act as the interface between development, production, service, and the customer – with the goal of gathering technical feedback from the field, developing solutions, and driving the continuous improvement of our products.\nWhether it’s complex fault analysis, technical documentation, or customized customer adaptations – their expertise plays a key role in deepening our system knowledge and enhancing our products.\nTheir contribution: hands-on, solution-oriented, and indispensable.\n\nWHAT WE OFFER\n\nWe offer you a permanent full-time position with long-term prospects in an innovative and future-proof industry:\n• 30 days of vacation per year\n• A 13th monthly salary\n• Flexible working hours\n• Personal and professional development opportunities\n• An open and trusting company culture\n• Subsidies for a public transport ticket, company bike, or on-site parking\n• Exciting and meaningful projects for our customers and society\n• A strong international B2B environment within a mid-sized company\n• Well-known customers\n• A dedicated and motivated team of specialists who support each other naturally\n• Fresh water, tea, and fruit every day\n\nYOUR RESPONSIBILITIES\n• Your mission: With your commitment, you ensure that our products deliver top quality to our customers over the long term.\nYou are the central point of contact between our internal experts and the specific needs of our customers when it comes to developing tailor-made service solutions. You keep the big picture in mind and coordinate the deployment of our technical specialists.\n• Whether on the technical support hotline or on-site with the customer – you are always on the front line when it comes to solving challenges and implementing solutions.\nYou analyze and assess system functions, identify root causes, and consistently find the best technical approach.\nYou also play an active role on the international stage, helping to expand our global service activities.\n\nYOUR SKILLS\n• A completed technical education, a degree in engineering or technical management, or a comparable qualification\n• Willingness to travel (up to 25%) and no fear of flying – a driver’s license is available or in progress\n• Technical understanding and ideally an affinity for software, along with an agile mindset\n• Fluent German and good English skills, both written and spoken\n• A self-reliant working style and strong communication skills – you’re able to liaise confidently between internal teams and customers and always focus on solutions\n• Nice to have: Experience with tools like Jira, Confluence, SAP, or network analysis tools\n\nWhat set’s you apart:\n• You’re not only solution-oriented but also proactive. With your know-how and motivation, you turn every customer visit into a success – helping us maintain the highest standards in international service quality.\n\nOUR SELECTION PROCESS\n\nThis is what our standard process looks like. Where it makes sense, we adapt individual steps to the specific role.\n\nPrivacy Notice\nYou can find all information about how we process your personal data during the application process here: Privacy Notice\n\nAny questions? I’m here for you.\nYou can reach me anytime via WhatsApp.\nKristin Werner [entfernt]","responsibilities_text":"With your commitment, you ensure that our products deliver top quality to our customers over the long term.\nYou are the central point of contact between our internal experts and the specific needs of our customers when it comes to developing tailor-made service solutions. You keep the big picture in mind and coordinate the deployment of our technical specialists.\n• Whether on the technical support hotline or on-site with the customer – you are always on the front line when it comes to solving challenges and implementing solutions.\nYou analyze and assess system functions, identify root causes, and consistently find the best technical approach.\nYou also play an active role on the international stage, helping to expand our global service activities.","requirements_text":"• A completed technical education, a degree in engineering or technical management, or a comparable qualification\n• Willingness to travel (up to 25%) and no fear of flying – a driver’s license is available or in progress\n• Technical understanding and ideally an affinity for software, along with an agile mindset\n• Fluent German and good English skills, both written and spoken\n• A self-reliant working style and strong communication skills – you’re able to liaise confidently between internal teams and customers and always focus on solutions\nExperience with tools like Jira, Confluence, SAP, or network analysis tools\nWhat set’s you apart:\n• You’re not only solution-oriented but also proactive. With your know-how and motivation, you turn every customer visit into a success – helping us maintain the highest standards in international service quality.\nOUR SELECTION PROCESS\nThis is what our standard process looks like. Where it makes sense, we adapt individual steps to the specific role.\nPrivacy Notice\nYou can find all information about how we process your personal data during the application process here: Privacy Notice\nAny questions? I’m here for you.\nYou can reach me anytime via WhatsApp.\nKristin Werner [entfernt]","status":"open","duplicate_of":null,"first_seen":"2026-11-04T14:08:52.343434+00:00","responsibilities_summary":null,"requirements_summary":null,"all_tools":["Agile","Jira","Confluence","SAP"],"posting_language":"en","evidence":[{"language":"german","requirement":"required","quote":"Fluent German and good English skills, both written and spoken","source":"rules"},{"language":"english","requirement":"required","quote":"Fluent German and good English skills, both written and spoken","source":"rules"}],"years_experience_max":null,"mobility_evidence":[],"model_version":"rules-8","english_badge":"English required","company_id":17960}